ah365 Privacy Policy
Learn how your personal information is collected, used, and protected on the ah365 platform — with complete transparency.
Introduction and Scope
ah365 ("we", "our", "platform") operates an online betting and live casino service for users in Bangladesh. This privacy policy explains what information we collect about you, why we collect it, and how we store and protect that information when you use our website ah365.cam, register an account, or use any of our services.
By using our platform, you consent to the terms of this privacy policy. If you do not agree with any term in this policy, please refrain from using our services and contact us with your concerns.
This policy applies only to ah365's own digital services. We are not responsible for the privacy policies of third-party websites or applications.
Table of Contents
- 1Types of Information Collected
- 2How Information Is Collected
- 3Purpose of Using Information
- 4Information Storage and Protection
- 5Sharing Information with Third Parties
- 6Cookie Policy
- 7User Rights
- 8Protection of Minors
- 9Policy Changes
- 10Contact
1 Types of Information Collected
Personal Identification Information
- Full name
- Date of birth and age verification information
- National ID card or passport information
- Residential address
- Mobile number (for contact purposes)
- Email address
Financial and Transaction Information
- bKash, Nagad, or Rocket account number
- Bank account information (for withdrawals)
- Deposit and withdrawal history
- Transaction date, time, and amount
- Payment method details
Technical and Device Information
- IP address and geographic location
- Browser type and version
- Device type (mobile/desktop)
- Operating system
- Site access time and session information
- Cookie and similar tracking information
Gaming Activity Information
- Bet history and amounts
- Gaming session duration
- Win and loss records
- Bonus usage information
- Preferred game categories
Communication Information
- Live chat conversation records
- Email correspondence history
- Details of complaints or requests
- Support ticket information
KYC Verification Information
- Photo or scanned copy of identity document
- Proof of address documents
- Selfie photo (when required)
- Information about source of income (for large transactions)
2 How Information Is Collected
ah365 collects your information through the following methods. It is part of our transparency policy that you have a full understanding of each method.
Information Provided Directly
When you register on our platform, create an account, or contact our support team, you voluntarily provide your personal information. During registration, you are required to provide your name, email, mobile number, and password. Payment-related information is required when making deposits or withdrawals.
Automatically Collected Information
When you browse our website, certain information is collected automatically. This includes your IP address, browser information, details of which pages you visited and for how long. This information is primarily used to improve platform security and service quality.
Through Payment Processors
When you make a transaction via bKash, Nagad, Rocket, or bank transfer, these payment providers share relevant information with us to verify the transaction. This information is used solely to verify the validity of transactions and prevent fraud.
Through the KYC Verification Process
To meet regulatory requirements and ensure the security of your account, we carry out an identity verification process (KYC) before large financial transactions. Documents submitted during this process are stored securely using encryption.
3 Purpose of Using Information
ah365 uses your personal information only for specific and legitimate purposes. We never use your information for unrelated purposes or for advertising without your permission.
- Account Management: Information is used to create, verify, and manage your account and to confirm your identity.
- Service Delivery: Information is used to properly provide betting, gaming, and financial transaction services.
- Transaction Processing: To process deposit and withdrawal requests and to detect and prevent fraud.
- Legal Compliance: To comply with anti-money laundering (AML) laws and know your customer (KYC) regulations.
- Customer Support: To provide 24/7 live chat and email assistance for any questions, complaints, or issues you may have.
- Platform Improvement: To analyze user experience and improve service quality, security, and functionality.
- Bonuses and Promotions: To send relevant bonus offers and promotional information based on your gaming activity (only with your consent).
- Responsible Gaming: To identify problematic gambling patterns and intervene in a timely manner to ensure responsible gaming.
- Security: To keep your account protected from cyberattacks, account hacking, and other security threats.
- Dispute Resolution: To retain information as necessary evidence in resolving any disputes or legal claims.
4 Information Storage and Security Measures
ah365 places the highest importance on the security of your personal information. We use industry-standard technical and organizational security measures that protect your information from unauthorized access, alteration, disclosure, or destruction.
Your information is generally retained for as long as your account is active. Even after account closure, certain information may be retained for a defined period due to legal obligations and dispute resolution needs. Information that is no longer needed is securely deleted.
Security Technologies Used
- SSL/TLS encryption — all data transmissions secured
- AES-256 encryption — for stored sensitive information
- Two-factor authentication (2FA) — for account security
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Strict data protection training for staff
5 Sharing Information with Third Parties
ah365 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Service Providers
Necessary transaction information is shared with payment gateway services for processing bKash, Nagad, Rocket, and bank transfer transactions. This information is used only to complete the specific transaction and may not be used for any other purpose.
Service Partners
Certain technology and service providers are engaged to operate the platform. These partners are provided only the information necessary to complete their specific tasks and are bound by strict confidentiality agreements.
Legal Authorities
Information may be disclosed to comply with court orders, legitimate requests from government or regulatory authorities, or applicable legal obligations. In such cases, we provide only as much information as is legally required.
Emergency Protective Situations
Information may be shared with relevant authorities to prevent and investigate fraud, money laundering, cybercrime, or other harmful activities. This is done in the interest of protecting all users.
6 Cookie Policy
The ah365 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve website functionality.
You can control or reject cookies through your browser settings. However, please note that disabling cookies may cause some important website features to not work properly.
Types of Cookies Used
- Essential Cookies: Essential for login sessions and security — these cannot be disabled.
- Functionality Cookies: Used to remember your preferences and provide a personalized experience.
- Analytics Cookies: To analyze site traffic and usage patterns — information collected anonymously.
- Security Cookies: To detect suspicious activity and protect accounts.
7 Your Rights
As a registered user on the ah365 platform, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
You may request to know what information we hold about you. Upon request, we will provide a copy of the information we have stored about you.
Right to Rectification
If any information we hold about you is incorrect, you may request that it be corrected. We will make the necessary corrections within a reasonable time.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. You may remove yourself from promotional emails at any time.
Right to Data Portability
You can request to receive your personal data in a simple, machine-readable format. This is an important right that keeps you in control of your information.
Right to Restrict Processing
In certain circumstances, such as when the accuracy of your data is in dispute, you can request that data processing be temporarily restricted.
8 Protection of Minors
ah365 strictly provides services only to individuals aged 21 or older. We do not intentionally collect any personal information from minors.
Age verification is mandatory during the registration process. If we find that a minor has registered on our platform, we will immediately close that account and delete all associated data.
If you believe a minor is using our platform, please notify our support team immediately.
Age Restriction
This platform is exclusively for adults. A strict age verification policy is followed.
9 Policy Changes & Updates
ah365 may review and update this privacy policy from time to time. The following process is followed when changes are made:
For significant changes, we will send a notice to your registered email address and clearly state the "Last Updated" date on this page. For minor changes, only this page will be updated.
We advise you to review our privacy policy regularly. If you continue to use our services after a revised policy is published, it will be assumed that you have agreed to the updated terms.
If you do not agree with any changes, please contact us or close your account. We are always committed to being transparent with you.
10 Privacy Contact
Contact Us
If you have any questions about this privacy policy, wish to make a request regarding your data, or have any concerns, please contact our team. We will review your request as soon as possible.
For data rights requests (access, correction, deletion), send an email with the subject line "Data Rights Request". We generally aim to respond within 15 business days.
For More Information
See the links below to learn about our other policies and terms.